Refund Policy

Satisfaction Guarantee

At AWForge LLC, we want you to be completely satisfied with your software purchase. We offer a 7-day satisfaction guarantee, measured from the purchase date and subject to the exclusions below.

7-Day Refund Window

You may request a full refund within 7 calendar days of your purchase date, subject to the exclusions below. To request a refund, send an email to info@awforge.com with the subject line “Refund Request” and include your full name, the email used for purchase, and your order reference or receipt.

• Must be requested within 7 calendar days of purchase
• Approved refunds are processed through the original payment method
• Refunds typically processed within 5-10 business days

After the Refund Window

Requests received more than 7 calendar days after purchase are reviewed on a case-by-case basis; they are neither automatically rejected nor guaranteed. If the software has been substantially deployed, customized, or integrated into your business operations, a refund may not be available. We evaluate each request in good faith, subject to the exclusions below. For cancellations before or during work, also review our Cancellation Policy.

Exclusions

Refunds will not be provided in the following cases:

• The consulting session has already been fully delivered
• Evidence of fraud or abuse of the refund policy
• The source code has been redistributed or resold

Processing

Refunds for payments processed through Stripe are returned through Stripe to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider or financial institution. AWForge LLC is not responsible for delays caused by external financial institutions.

Contact

For any refund-related questions, contact info@awforge.com. We respond within 24 business hours.